PRIVACY POLICY
Last Updated: [ May 28, 2026]
Welcome to Gangoli Cloth House (“we,” “our,” “us”). We operate the website [https://egangoliclothhouse.com/] (egangoliclothhouse,com) and are committed to protecting the privacy and security of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our clothing products, or use our services, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy and consent to our collection and use of your data as described herein.
1. Information We Collect
We collect information from you when you register on our site, place an order, subscribe to a newsletter, or interact with us.
A. Personal Data
This includes information by which you may be personally identified, such as:
Name, shipping address, and billing address.
Email address and telephone/mobile numbers.
Account login credentials (username and password).
B. Sensitive Personal Data or Information (SPDI)
To process payments securely for your clothing purchases, we or our third-party payment gateways may collect:
Financial information such as bank account, credit card, debit card, or other payment instrument details.
Note: We do not store your raw credit/debit card details on our servers. All financial transactions are processed securely through RBI-compliant, PCI-DSS certified payment gateways.
C. Automatically Collected Data
When you access the Site, our servers may automatically log:
Your IP address, browser type, and operating system.
Your browsing behavior, pages viewed, and time spent on our Site via cookies and similar tracking technologies.
2. Purpose of Collecting Your Information
We use the data we collect for the following specific business purposes:
Order Fulfillment: To process transactions, manage shipments, deliver your clothing items, and handle returns or exchanges.
Customer Support: To respond to your inquiries, resolve service issues, and provide updates regarding your order.
Personalization: To improve our website offerings and present products tailored to your preferences.
Communication: To send periodic emails or SMS updates regarding your order status, promotional offers, and seasonal clothing collections (you can opt out at any time).
Legal & Fraud Prevention: To detect, prevent, and mitigate fraudulent transactions or unauthorized access, ensuring a safe shopping environment.
3. Consent and Your Rights
By providing your personal data and SPDI, you provide explicit consent for its collection and processing. You hold the following rights regarding your data:
Right to Review and Correct: You can log into your account at any time to review, update, or correct your personal information.
Withdrawal of Consent: You have the option to withdraw your consent for the collection or processing of your data at any time by contacting our Grievance Officer. Please note that withdrawing consent may limit our ability to fulfill orders or provide certain services to you.
4. Disclosure and Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third parties under strict confidentiality terms for the following reasons:
Service Providers: Logistics and courier companies (to ship your clothes), payment gateways (to process payments), and SMS/email delivery services.
Legal Obligations: We may disclose your information if required to do so by Indian law, law enforcement agencies, or government authorities under legal orders or statutory regulations.
5. Data Security
We implement reasonable security practices and procedures as mandated under Section 43A of the IT Act, 2000. This includes secure server hosting, encryption (SSL technology) for sensitive financial transitions, and strict internal access controls to prevent unauthorized access, alteration, or disclosure of your personal data.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Indian accounting, tax, and consumer protection laws.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer for Gangoli Cloth House are provided below. If you have any questions, feedback, or complaints regarding how your data is handled, please reach out directly:
Name of Officer: [ Mr. Rajesh Gangoli]
Designation: Grievance Officer
Postal Address: [ Gangoli Cloth House, pillukhera mandi shop no. 6 Haryana, India]
Email Address: [ @gangoliclothhouse.com]
Phone Number: [+91 9991680414]
The Grievance Officer will redress your grievances expeditiously and within one month from the date of receipt of the grievance.